The only wellbeing infrastructure modern Indian teams need

Yes. Employee sessions are 100% confidential. Zenup follows encrypted systems, anonymised reporting, and data protection practices so employees can seek support without fear of their personal concerns being shared. All reporting is anonymised and focused on broader trends, concerns, engagement patterns, and recommended organisational actions.

If an employee uses all the sessions included in the selected plan, they can continue accessing therapy at a discounted rate. Sessions beyond the plan are billed at 50% off listed therapy rates, while psychiatry consultations are billed at 30% off listed rates. However, organisations that want uninterrupted support without session limits can choose the Prime plan, which includes unlimited therapy sessions and unlimited psychiatric consultations.

If you want mental health support to work as real workplace infrastructure, Prime is the strongest choice. It gives employees unlimited access to therapy and psychiatry, which means support does not stop when a limited session count gets exhausted. Essential is a good starting point for teams beginning their wellbeing journey, and Executive works well for growing organisations that want more depth. But Prime is best suited for companies that want care without ceilings, especially for high-pressure, fast-growing, or people-first workplaces.

Yes. Zenup can customise plans based on your team size, employee needs, preferred support format, expected utilisation, webinar requirements, and reporting expectations. Whether you are a startup, SMB, large enterprise, campus, or community, the program can be built around how your people actually work.

Zenup offers multilingual support across major Indian languages. Employees can be matched with experts based on language, gender, age, area of concern, expertise, and cultural background so that care feels more comfortable, relevant, and accessible.

Employees are intelligently matched with experts based on their language, gender preference, age preference, area of concern, required expertise, and cultural context. The goal is to help employees find the right fit from the beginning, which can improve comfort, trust, and adoption.

Employers receive monthly insight reports and quarterly masked EAP impact reports. These may include utilisation trends, engagement patterns, mood indicators, department-level concerns, ROI signals, and recommended next steps. All reports are anonymised and designed to help leaders act without compromising employee privacy.

Zenup supports adoption through employee orientation, newsletters, webinars, surveys, ongoing visibility, and monthly insights. The goal is to make mental health support feel approachable and normal, instead of becoming a passive workplace benefit that employees forget about.

Webinars can cover themes such as burnout, stress, resilience, communication, emotional wellbeing, boundary-setting, conflict resolution, leadership enablement, POSH compliance, and emotional intelligence. These are tailored to your organisation's culture, industry, and employee needs.

Yes. Organisations can upgrade whenever they outgrow their current plan. Many teams may begin with Essential or Executive, but Prime is the best long-term fit for companies that want unlimited access, stronger continuity of care, and a more complete wellbeing infrastructure.

Dependent eligibility can be included depending on the organisation's requirements and the customised proposal. This can be discussed during the plan selection stage.

Zenup is built for teams of different sizes, from growing startups to large enterprises. The structure can be customised depending on the number of employees, expected utilisation, and level of support required.