Welcome to Zenup Health!
These terms and conditions outline the rules and regulations for the use of Zenup Health’s Website, located at zenuphealth.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Zenup Health if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of in. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Zenup Health enables you to connect with psychologists, doctors, registered medical practitioners, and diagnostic service providers through various modes available on its app and website for availing various services and allows you to buy various products available on its Platform.
You should know that that Zenup Health collects your information for the provision of the Services and allied/ancillary purposes, which may be shared with the various registered practitioners, who shall be providing eligible services. Information to be collected inter alia includes, name, emergency contact’s name and contact number, address, medical history, email, contact number etc.
You must know that Zenup Health is not involved in providing any healthcare services and therefore is not responsible for any interactions between you and such practitioners or for availing any medical services through this platform in any manner whatsoever.
Booking for various healthcare services made available by Zenup Health shall be done at its app or website which may have third party link and generally acceptable payment mechanism. You agree that you shall not hold Zenup Health liable or accountable for any payment made for any product and services, however, Zenup Health will assist you in case of any difficulty or for required assistance.
You should know that cancellation and refund for any services purchased is governed by the terms of such product catalogue. For availing healthcare services, cancellation or rescheduling for the booking can be done 24 hours prior to the appointment. Refund process will take upto ( 5-7 ) working days.
Zenup is not a crisis center and has finite operating hours. If the Client’s situation involves a life threatening emergency and / or requires urgent physical care, the Client must visit a hospital for assistance.
The length of the sessions is upto 60 minutes with the Psychologist and upto 30 minutes with the Psychiatrist. To avail of the Services for more than the given time, Client will be required to book a separate appointment for a new session and will be charged accordingly. Frequency of sessions is decided according to the needs and the unique situation of each Client.
If the Client arrives or connects late for an appointment, the duration of the appointment may be shortened by the amount of time the Client came in late, in interest of subsequent sessions. When the Client arrives, the Psychologist / Psychiatrist will make use of the time that is available, and may not be able to extend the session time due to the next Client’s appointment or other time commitments unless otherwise condoned by the psychologist / psychiatrist at their discretion.
Clients are expected to pay the standard fee before each session, unless other arrangements have been made in advance. There is an option of making the payment by cash, credit card, or etransfer/UPI. Zenup does not offer a refund of any payment made by clients subject to the provisions laid in bullet 9 “Cancellation Policy and Missed Appointments”. Zenup shall not be entitled to refund or repay any amount to the Client paid towards Client’s treatment opted under a package, in case the Client discontinues with the treatment without completing the entire course of the package/ sessions. Home visits are charged differently than appointments for sessions at Zenup. Please inquire about home visit charges with us.
Zenup does not have a cashless facility and therefore does not provide direct billing; however, receipts can be provided so that Clients may submit their claim for reimbursement from their respective insurance providers. If the insurance provider requires clinical notes, the Client will be asked to sign a ‘Disclosure Consent Form’ to disclose information.
Clients are requested to inform Zenup at the earliest if they are unable to keep an appointment. An appointment time is especially reserved for the Client; therefore, Zenup requires an advance notice of at least 24 hours for cancellations or changes in the scheduled appointments. If an appointment is cancelled with less than 24 hours’ notice, or if the Client fails to show up, the Client will be charged for the appointment. Emergency circumstances may be considered where Zenup, at its discretion, will allow refund of fees if sessions are canceled within 24 hours of the scheduled session. Zenup shall reschedule an online Session in case any Sessions are disrupted due to any technical concerns at Zenup’s end. It shall be the responsibility of the Client to ensure all arrangements including IT hardware, software, internet, power etc. requirements at their end to connect with Zenup on an agreed video meeting platform. The Online Sessions shall be deemed completed even in case the Client is unable to avail the Sessions partly or fully, for technical issues at Clients end.
Zenup reserves the right to deny or discontinue Services with the Client, in case the Client and / or parent / guardian / misbehaves or misconducts or mistreats any personnel of Zenup or any person / staff associated with Zenup or creates an unhealthy atmosphere in the vicinity of Zenup which is likely to affect the goodwill of Zenup. The Client has expressly given consent without having been subjected to coercion, undue influence or intimidation to undertake treatment at Zenup, after adequately understanding and considering the information and procedure for undergoing treatment along with an understanding of anticipated risks involved, if any. Hence, the Client shall not hold Zenup liable for any act or omission which shall directly or indirectly affect the health of the Client. The Clients agree to defend, indemnify and hold harmless Zenup, from and against all liabilities, claims, or losses, and acknowledge that Zenup cannot be held liable for any claims arising out of use of the Services, violation of the Terms or violation of any third party right. These Terms shall be governed by the laws of India and any disputes arising out of the Terms shall be subject to the exclusive jurisdiction of the courts of Mumbai.
We employ the use of cookies. By accessing Zenup Health, you agreed to use cookies in agreement with the Zenup Health’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.
Unless otherwise stated, Zenup Health and/or its licensors own the intellectual property rights for all material on Zenup Health. All intellectual property rights are reserved. You may access this from Zenup Health for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Zenup Health does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Zenup Health,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Zenup Health shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Zenup Health reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You hereby grant Zenup Health a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
The following organizations may link to our Website without prior written approval:
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Zenup Health; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Zenup Health. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
No use of Zenup Health’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
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